Shipping Policy

1Order Processing

Orders placed before 2:00 PM (local business time) on a business day are typically processed and handed to our carrier the same day. Orders placed after that cutoff, or on weekends and holidays, are processed the next business day.

2Estimated Delivery Times

Once shipped, delivery windows vary by method and destination:

These are estimates provided by our carriers and are not guaranteed. Delays caused by the carrier, weather, or customs (for international orders) are outside of our control.

3Tracking Your Order

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. If you haven't received tracking within 2 business days of ordering, please reach out to our support team.

4International Shipping

We currently ship to select international destinations. Availability, delivery times, and any applicable customs duties or import taxes vary by country and are the responsibility of the recipient. Check availability for your location at checkout.

5Packaging

All orders ship in plain, unbranded outer packaging with no indication of contents, and are packed to protect product integrity and stability in transit.

6Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us immediately so we can attempt to correct it before the order ships.

7Lost or Delayed Packages

If your tracking shows a significant delay, or your package appears lost in transit, contact our support team with your order number. We'll work with the carrier on your behalf to locate your package or arrange a resolution.

8Questions

For anything not covered here, reach out at oxfordreserchlc@gmail.com and our team will help directly.